Data Processors

64db7e3b28b181479496ed1c1cc9318f8f1b2b76

Appendix B: Data Processors

TLP:CLEAR

Seravo is using following companies for data processing.

Slack

Subcontractor of Seravo as of 2015.

Company ID:

Outside EU/ETA: true

Access to data

• customer names when contacting customer support via e-mail

Locations

• United States

1260 A/S

Subcontractor of Seravo as of 2023.

Company ID:

Outside EU/ETA: false

Access to data

• marketing and targeting advertising

Locations

• Denmark

Miss Group AB

Subcontractor of Seravo as of 2021.

Company ID:

Outside EU/ETA: false

Access to data

Locations

Ilait / Hostek Sweden

Data Center Provider (Sweden, se-broo cluster)

Subcontractor of Seravo as of 2021.

Company ID:

Outside EU/ETA: false

Access to data

• data center provider, no direct access to customer data

• traffic metadata (IP addresses, connection times etc.)

Locations

• Sweden

Hetzner Online GmbH

Data center provider

Subcontractor of Seravo as of 2017.

Company ID: 2900412-8

Outside EU/ETA: false

Access to data

• data center provider, no direct access to customer data

• traffic metadata (IP addresses, connection times etc.)

Locations

• Finland

• Germany

Additional information

• Data Center Certification (ISO27001)

• Environmental Protection

Moment Digital Oy

Data center provider (fi-ellington)

Subcontractor of Seravo as of 2015.

Company ID: 1761337-2

Outside EU/ETA: false

Access to data

• data center provider, no direct access to customer data

• traffic metadata (IP addresses, connection times etc.)

Locations

• Finland

Seclan Oy

Data center provider (fi-metheny)

Subcontractor of Seravo as of 2015.

Company ID: 1774372-4

Outside EU/ETA: false

Access to data

• data center provider, no direct access to customer data

• traffic metadata (IP addresses, connection times etc.)

Locations

• Finland

UpCloud Oy

Data center provider

Subcontractor of Seravo as of 2015.

Company ID: 2431560-5

Outside EU/ETA: true

Access to data

• data center provider, no direct access to customer data

• traffic metadata (IP addresses, connection times etc.)

Locations

• Finland

• Singapore

• United States

Additional information

• Terms of Service

• Privacy Policy

• Updated Terms of Service and Privacy Policy: UpCloud is still fully GDPR-compliant!

Gandi SAS

Domain registrar

Subcontractor of Seravo as of 2015.

Company ID: FR81423093459

Outside EU/ETA: false

Access to data

• domain registration information

Locations

• France

Additional information

• Privacy Policy

Twilio SendGrid

E-mail processing

Subcontractor of Seravo as of 2015.

Company ID:

Outside EU/ETA: true

Access to data

• all emails sent from customer sites (unless using custom e-mail provider)

Locations

• United States

Intercom

Customer Support emails

Subcontractor of Seravo as of 2021-04-01.

Company ID:

Outside EU/ETA: true

Access to data

• e-mail address you’re contacting customer support from

• any content discussed with customer support

Locations

• United States

Additional information

• How Intercom complies with GDPR

• Security

• Privacy Policy

• Data Processing Addendum

• Subprocessor List

Google

Subcontractor of Seravo as of 2011.

Company ID:

Outside EU/ETA: true

Access to data

• emails and related information you send to @seravo.com

Locations

• United States

LinkedIn

Subcontractor of Seravo as of 2020.

Company ID:

Outside EU/ETA: true

Access to data

• personal details when you apply to a job via LinkedIn

• information you’ve decided to share with LinkedIn

Locations

• United States

Finvoicer Oy

Invoice processing

Subcontractor of Seravo as of 2021-07-01.

Company ID: 2272745-4

Outside EU/ETA: false

Access to data

• invoicing information for the customer

Locations

• Finland

Accountor Finago Oy / Procountor

Invoice processing

Subcontractor of Seravo as of 2015, until 2021-12-31.

Company ID: 0836922-4

Outside EU/ETA: false

Access to data

• invoicing information for the customer

Locations

• Finland

JMAN Group

Subcontractor of Seravo as of 2021.

Company ID:

Outside EU/ETA: true

Access to data

• subscription metadata (products, invoice amounts, unique identifier for each customer)

Locations

• India

• United Kingdom

DNA Oy

Seravo Customer Support (phone service)

Subcontractor of Seravo as of .

Company ID: FIXME

Outside EU/ETA: false

Access to data

• phone number you use to call Seravo customer support

• metadata related to call (timestamp, call length)

Locations

• Finland

Pipedrive

Subcontractor of Seravo as of 2021.

Company ID:

Outside EU/ETA:

Access to data

• sales (FIXME)

Locations